Knowledge Management is a term of art usually referring to a set of practices designed to improve the capture, retention, and transfer of both explicit and tacit knowledge within an organization. Very often, it has a strong technological component.

The traps inherent in knowledge management are very similar to those inherent in technology planning. It's really easy to get seduced by the tools and techniques. It's really easy to think that your content is more important than your users. Both of these can lead to huge expenses and huge time sinks.

Our expertise includes simple, but very effective knowledge management techniques such as workflow integration, transparent discovery tools, weblogs, content aggregation and syndication, just in time knowledge discovery, designing for knowledge capture, emergent and sustainable taxonomies, community knowledge bases, and data mining.

We're very interested in your knowledge management and learning challenges and opportunities, so please contact us to explore them. And if you want a free PDF copy of Michael Gilbert's talk on Nonprofit Knowledge Management, you should feel free to order it from us.